1. Booking and Reservations

**1.1. Confirmation:** All reservations are subject to availability and confirmation. A booking confirmation is issued upon receipt of the required deposit or full payment.

**1.2. Rates:** Room rates are quoted per night and may be subject to applicable local taxes and service charges, which will be specified during the booking process. Rates are subject to change without prior notice, except for confirmed bookings.

**1.3. Guarantee:** A valid credit card must be provided to guarantee all reservations. The Hotel reserves the right to pre-authorize or charge the card in accordance with the cancellation policy.

2. Check-in and Check-out

**2.1. Check-in Time:** Standard check-in time is **2:00 PM**. Early check-in is subject to availability and may incur an additional charge.

**2.2. Check-out Time:** Standard check-out time is **12:00 PM**. Late check-out is subject to availability and will incur a minimum charge of **50%** of the daily room rate for departure up to **6:00 PM**. Departures after this time may be charged a full night's rate.

**2.3. Identification:** Guests are required to present a valid photo identification (e.g., passport or national ID) and the credit card used for booking upon check-in.

3. Cancellation and No-Show Policy

**3.1. Cancellation:** Cancellation terms vary based on the rate plan and seasonal periods booked. Direct bookings offer **Free Cancellation up to 7 days prior to arrival** (subject to rate plan). Failure to comply may result in charges up to the full cost of the reservation.

**3.2. No-Show:** In the event of a no-show (failure to arrive without prior notification), the full cost of the reserved stay may be charged.

4. Guest Conduct and Liability

**4.1. Occupancy:** The maximum number of guests per room type is strictly enforced. Children aged 12 years and above are charged as adults.

**4.1.1. Extra Guest Fees:** Cots (1-2 years) are available upon request for **THB 2,500** per child, per night. Extra beds (3+ years) are available upon request for **THB 4,900** per person, per night.

**4.2. Damage:** Guests are responsible for any damage to the room, furnishings, or Hotel property caused by them or their visitors. The Hotel reserves the right to charge the guest's credit card for any necessary repair or replacement costs.

**4.3. Smoking:** The Hotel is a strictly non-smoking establishment within all indoor areas, including guest rooms and balconies. Designated outdoor smoking areas are provided. A penalty fee will be charged for non-compliance.

**4.4. Prohibited Items:** Use of cooking equipment, hazardous materials, or illegal substances on the premises is strictly prohibited. The Hotel reserves the right to confiscate such items and/or refuse service.

**4.5. Right to Refuse Service:** The Hotel reserves the right to refuse service or accommodation, or to remove a person (or persons) without refund, for disorderly conduct, offensive behavior, or non-compliance with these terms.

**4.6. Pets:** **No pets or service animals are allowed** at the property.

5. Services and Amenities

**5.1. External Services:** The Hotel is not responsible for services provided by external contractors (e.g., transport, tours, etc.).

**5.2. Parking:** Free on-site parking is available. Parking is at the guest's own risk, and the Hotel accepts no liability for theft or damage to vehicles or their contents.

6. Lost and Found

**6.1.** The Hotel is not responsible for the loss or damage of personal property. Safes are provided in all rooms for guest use.

**6.2.** Items found will be logged and stored for a maximum period of **30** days. Perishable items will be disposed of immediately. Postage fees for returning items are the responsibility of the guest.

7. Force Majeure

The Hotel shall not be liable for any failure or delay in performance of its obligations due to events outside of its reasonable control, including, but not limited to, natural disasters, acts of government, strikes, or utility outages.