1. Information We Collect

1.1. Personal Data: We collect information that identifies you, such as your name, address, email address, telephone number, passport/ID details, and payment information when you make a reservation, check in, or use our services.

1.2. Usage Data: We automatically collect data related to your use of our services, including interaction with our website, Wi-Fi usage, and preferences for your stay.

2. How We Use Your Information

Your information is used for the following purposes:

2.1. Service Delivery: To process your reservations, manage your check-in/check-out, and fulfill requests for services (e.g., dining, spa, transportation).

2.2. Communication: To send you confirmation notices, administrative messages, and information regarding your stay. With your consent, we may send you marketing and promotional communications.

2.3. Security: For security and fraud prevention purposes, and to comply with legal and regulatory requirements.

2.4. Personalization: To tailor our services and offerings to your preferences and enhance your experience.

3. Data Sharing and Disclosure

We do not sell or rent your Personal Data to third parties. We may share your information with:

3.1. Service Providers: Trusted third-party vendors who perform functions on our behalf, such as payment processing, IT services, and marketing support. These parties are restricted from using your data for any other purpose.

3.2. Legal Compliance: If required to do so by law or in response to valid requests by public authorities (e.g., court order, government agency).

3.3. Business Transfers: In connection with a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity.

4. Data Security

We implement reasonable physical, administrative, and technical security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (e.g., tax and accounting).

7. Your Data Rights

Depending on your location, you may have the right to access, update, or request deletion of the Personal Data we hold about you. All requests must be submitted in writing to the appropriate contact channel.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, with the "Effective Date" updated at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through the provided contact information channels.